About Pre-order Item

  • 1. How would I know when it's time to pay the balance?

When we receive stock we will send out a payment request which you'll have to pay within 14 days, but you can also go to your order detail on the website and make the full payment earlier(if the final price is known)
The pre order will be cancelled after 14 days if you don't pay it.

  • 2. I did't get the email notification, what should I do?

Make sure the email address is correct recorded in our website.
Check your junk mail.
You can add info@dmhtoy.com to your email contacts to make sure your mail box won't treat it as junk mail.
Also it's better to check your Pre-order item statue regularly to see the progress. We also update new images of up coming items.

  • 3. Can I get my deposit back if I don't want the item later?

For products with unpublished prices: Orders can be canceled and refunded.
For products with published prices: Cannot be canceled, please place an order carefully.

  • 4. Shipping address

We will send the item to the Paypal confirmed address in your balance payment.

  • 5. When will I get my pre order items?

We ship the all pre-order items in balance payment sequence.

  • 6.What if you dropped the price after I done pre-order?

We will always keep you get the item at the lowest price
For full price pre-order buyers, we will send you coupon via email for the difference if we dropped the price after your pre-order.
For deposit pre-order buyers, you will only be charged for the lower balance.